Between the Company Tisteane 57 rue Pierre Corneille, 69006 LYON, with a share capital of 30,000 Euros, registered in the LYON Trade and Companies Register under number 822 039 699 R.C.S. LYON, represented by Stéphane Corneloup, in his capacity as Chairman, duly authorised for the purposes of the present document. The company can be reached by email by clicking on the contact form accessible via the home page of the site. Hereinafter the "Seller" or the "Company".
On the one hand, and the natural or legal person purchasing products or services from the company, hereinafter referred to as "the Buyer" or "the Customer" On the other hand, it has been explained and agreed as follows:
PREAMBLE Tisteane s main activity is the design, manufacture and marketing of accessories for interior and exterior decoration. The marketing is carried out partly through its Internet site ( The list and description of the goods offered by the Company can be consulted on the above-mentioned site.
Article 1: Purpose
The present General Conditions of Sale determine the rights and obligations of the parties in the context of the online sale of products offered by the Seller.
Article 2: General provisions
These General Terms and Conditions of Sale (GTCS) apply to all sales of products made through the Company's website and are an integral part of the Contract between the Buyer and the Seller. The Seller reserves the right to modify these Terms and Conditions at any time by publishing a new version on its website. The applicable GTC are those in force at the date of payment of the order. These GTC are available on the Company's website at the following address The Company also ensures that their acceptance is clear and without reserve by putting in place a checkbox and a validation click. The Client declares that he/she has read all of these General Terms and Conditions of Sale, and, if applicable, the Special Terms and Conditions of Sale related to a product, and accepts them without restriction or reservation. The Customer acknowledges that he/she has received the necessary advice and information in order to ensure that the offer meets his/her needs. The Customer declares that he/she is legally able to contract under French law or that he/she can validly represent the individual or legal entity for which he/she is contracting. Unless proven otherwise, the information recorded by the Company constitutes proof of all transactions.
Article 3 : Prices
The prices of the products sold through the website are indicated in Euros, all taxes included (TTC) and precisely determined on the pages of description of the Products. They are also indicated in Euros including all taxes on the order page of the products, and excluding specific shipping costs. For all products shipped outside of metropolitan France, the price is automatically calculated excluding taxes on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable in certain cases. These rights and sums are not under the responsibility of the Seller. They shall be borne by the Buyer and are the Buyer's responsibility (declarations, payment to the relevant authorities, etc.). The Seller invites the buyer to inquire about these aspects with the corresponding local authorities. The Company reserves the right to modify its prices at any time in the future. The Products shall be invoiced to the Customer on the basis of the prices recorded at the time of validation of the Order.
Article 4: Conclusion of the online contract
The Customer must follow a series of steps specific to each Product offered by the Seller in order to place an order. However, the steps described below are systematic:
  • Information on the essential characteristics of the product;
  • Choice of the Product, if necessary of its options and indication of the essential data of the Customer (identification, address...).
  • Acceptance of these General Terms and Conditions of Sale.
  • Verification of the elements of the order and, if necessary, correction of errors.
  • Follow-up of payment instructions and payment of products.
  • Delivery of products.

The Customer will then receive confirmation by e-mail of the payment of the order, as well as an acknowledgement of receipt of the order confirming it. The products will be delivered to the address indicated by the Customer. In order to complete the order correctly, and in accordance with Article 1316-1 of the Civil Code, the Customer undertakes to provide truthful identification details. The Seller reserves the right to refuse the order, for example for any abnormal request, made in bad faith or for any legitimate reason.

Article 5: Products
The essential characteristics of the goods and their respective prices are made available to the buyer on the company's website. The Customer certifies that he/she has received details of the delivery costs as well as the terms of payment, delivery and execution of the contract. The Seller undertakes to honour the Customer's order within the limits of available stocks of Products only. In the absence of such availability, the Seller shall inform the Customer. This contractual information is presented in detail and in French. In accordance with French law, it is summarised and confirmed when the order is validated. The parties agree that the illustrations or photos of the products offered for sale have no contractual value. The period of validity of the offer of the Products as well as their prices is specified on the Company's website. Except in the case of special conditions, the rights granted hereunder are granted solely to the natural person signing the order (or the person holding the e-mail address provided). In any case, the Client benefits from the provisions of the legal guarantee, in particular those relating to the guarantee of hidden defects. In order to implement the guarantee, the Customer must make a detailed statement using the contact form on the site or by mail sent to Tisteane BP 26020, 69411 LYON CEDEX 06, and return the Product to Tisteane at its expense, enclosing a copy of the invoice. The product will be exchanged for an identical product and sent to the Customer, at the expense of Tisteane provided that the product is in stock or still referenced. If not, the product will be refunded by Tisteane . Any refund will be provided as soon as possible and no later than thirty (30) days following the date of receipt of the products by Tisteane.

Article 6: Delivery terms
The products are delivered to the delivery address that was indicated at the time of the order and the time indicated. This period does not take into account the preparation time of the order. In the event of late delivery, the Customer has the possibility to cancel the contract under the conditions and procedures defined in Article L 138-2 of the Consumer Code. The Seller shall then proceed to reimburse the product and the "outward" costs under the conditions of Article L 138-3 of the Consumer Code. The Seller provides an e-mail address indicated in the order confirmation e-mail in order to follow up the order. The Seller reminds that when the Customer takes physical possession of the products, the risks of loss or damage of the products are transferred to him. It is the Customer's responsibility to notify the carrier of any reservations regarding the product delivered.
If the recipient is absent at the time of delivery, the carrier will leave a notice of passage at the delivery address indicated by the customer. The products will have to be withdrawn at the address and according to the methods indicated by the carrier. If the products are not collected within the time limit set by the carrier, they will be returned to Tisteane which reserves the right to refund the price, the shipping costs remaining at the customer's expense.
Article 7: Availability and presentation
Orders will be processed within the limits of our available stocks. In case of unavailability of an article for a period of more than 7 working days, you will be immediately informed of the foreseeable delivery time and the order of this article can be cancelled on simple request. The Customer may then request a credit note for the amount of the article or a refund.
Article 8: Payment
Payment is due immediately upon ordering. The Customer must pay by credit card. Cards issued by banks domiciled outside France must be international bank cards (Mastercard or Visa). The secure online payment by credit card is made by our payment provider. Tisteane implements all the necessary means to ensure the security and confidentiality of the data transmitted on the site (including online payment). To this end, the site uses a remote payment system and SSL (Secure Socket Layer) data encryption, which are never transmitted unencrypted over the network. Moreover, the transaction is carried out via the CIC Group's e-transaction banking platform, which is the only one to have access to the confidential information (card number, validity date) provided by the Customer at the time of payment.
Once the payment has been initiated by the Customer, the transaction is immediately debited after verification of the information. In accordance with article L. 132-2 of the French Monetary and Financial Code, the commitment to pay by card is irrevocable. By communicating his banking information at the time of the sale, the Customer authorises the Seller to debit his card for the amount relating to the price indicated. The Customer confirms that he is the legal holder of the card to be debited and that he is legally entitled to use it. In the event of an error, or the impossibility of debiting the card, the Sale is immediately cancelled by operation of law and the order cancelled.
Article 9: Withdrawal period
In accordance with Article L. 121-20 of the Consumer Code, "the consumer has a period of fourteen clear days to exercise his right of withdrawal without having to justify his reasons or pay any penalties, except, where applicable, for the cost of returning the goods". "The period mentioned in the previous paragraph runs from the date of receipt of the goods. The right of withdrawal can be exercised by contacting the Company via the contact form on the site or by mail sent to Tisteane BP 26020, 69411 LYON CEDEX 06. In case of exercising the right of withdrawal within the above-mentioned period, only the price of the product(s) purchased and the shipping costs will be reimbursed, the return costs remain the responsibility of the Customer. Products must be returned in their original condition and complete (packaging, accessories, instructions, etc.) so that they can be remarketed in new condition; if possible, they must be accompanied by a copy of the proof of purchase.
Any refund will be provided as soon as possible and no later than thirty (30) days following the date of receipt of the products by Tisteane.
Article 10: Guarantees
In accordance with the law, the Seller assumes two guarantees: of conformity and relative to hidden defects of the products. The Seller will refund the buyer or exchange the products that are apparently defective or do not correspond to the order placed. The request for refund must be made through the contact form on the site or by mail sent to Tisteane BP 26020, 69411 LYON CEDEX 06.
Article 11: Complaints
If necessary, the Buyer can present any complaint by contacting the company via the contact form on the site or by mail sent to Tisteane BP 26020, 69411 LYON CEDEX 06.
Article 12: Intellectual Property Rights
The brands, domain names, products, software, images, videos, texts or more generally any information subject to intellectual property rights are and remain the exclusive property of the seller. No transfer of intellectual property rights is made through these GTC. Any total or partial reproduction, modification or use of these goods for any reason whatsoever is strictly prohibited.
Article 13: Force major
The execution The seller's obligations under the present contract shall be suspended in the event of the occurrence of a fortuitous event or force majeure which would prevent its execution. The seller shall notify the customer of the occurrence of such an event as soon as possible.
Article 14: Nullity and amendment of the contract
If Should any of the stipulations of this contract be null and void, this nullity shall not entail the nullity of the other stipulations which shall remain in force between the parties. Any contractual modification is only valid after a written and signed agreement of the parties.
Article 15: Protection of personal data
The databases of Tisteane were declared to the CNIL on 28 October 2016 under the number 2003493. This is the privacy policy adopted by Tisteane . All information provided is strictly confidential and is only used for order processing.
You have the right to access, modify, rectify and delete data concerning you (art.34 of the law "Informatique et Libertés" n° 78-17 of January 6, 1978 modified in 2004). To exercise this right, contact Tisteane via the contact form on the site or by mail sent to Tisteane BP 26020, 69411 LYON CEDEX 06.
Article 16: Applicable law
All the clauses contained in these general terms and conditions of sale, as well as all the purchase and sale operations referred to herein, shall be subject to French law.